Shipping & Return Policy
Shipping Policy
We strive to get your order to you as quickly as possible!
- Processing Time: Orders are processed within 2 business days. You will receive a confirmation email with tracking details once your order ships.
- Shipping Costs: Shipping rates are calculated at checkout based on your location and order size.
- Delivery Time: Estimated delivery times vary by destination and shipping method. Standard shipping (within The Netherlands ) usually takes 2-4 business days.
- International Shipping: We ship worldwide! Please note that customs fees or import duties (if applicable) are the buyer’s responsibility.
- Delays: We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
If you have any questions, feel free to contact us at elselindamarysestudios@gmail.com
Return Policy
We want you to be happy with your purchase! If you need to return an item, please keep the following in mind:
- Returns are accepted within 14 days of receiving your order.
- Items must be unused, in original condition, and with all tags/packaging.
- Customers are responsible for return shipping costs.
- Refunds will be issued to the original payment method once we receive and inspect the item.
- Certain items (e.g., sale items, personal care products) may be non-returnable.
To start a return, please contact us at elselindamarysestudios@gmail.com.